AHFCL strives for customer satisfaction within the framework of law, adopted policies and procedures.  In case of any grievance, the customer may approach the In-Charge of the business location where he / she had his / her account and register the complaint in the ‘Complaint Register’ available.  On registering the complaint, the customer should obtain complaint number and date for future reference. Customer may also write / communicate with the concerned location for redress of the grievance. (For list of locations, please log on to website – www.ahfcl.com. In case the response is unsatisfactory or no response is received, the complaint should be escalated to the following:

By letter

To

Grievance Redressal Officer

Aspire Home Finance Corporation Limited.

Motilal Oswal Tower, Rahimtullah Sayani Road,

Opposite Parel ST Depot,

Prabhadevi, Mumbai- 400025

E-mail: response@ahfcl.com

 

In case the response is unsatisfactory or not received the response from the company within reasonable time (6 weeks) or is dissatisfied with the response received, the customer may approach NHB at the following address / mail id:

National Housing Bank

Department of Regulation and Supervision

(Complaint Redressal Cell) 4th Floor, Core 5-A,

India Habitat Centre Lodhi Road,

New Delhi – 110003

Email: crcell@nhb.org.in

 

Consumer Grievance Redressal Policy